Thermador · Olympia · Pro ranges · Freedom columns · Dishwashers
Thermador repair in Olympia for the whole Freedom kitchen
Thermador kitchens tend to be complete: a Pro range with Star burners, a pair of Freedom refrigeration columns behind panels, a Sapphire dishwasher and often a steam oven.
- BUILT-IN Thermador E15 dishwasher
- ON PAPER one written figure after testing; say yes and the visit fee is already inside it
- SAME-DAY often open for a refrigerator losing cold · Open 8–7, Mon to Sat
Open 8–7, Mon to Sat · Sundays off · same-day visits often open, the shop confirms by phone · Woodland Square Loop, at the Olympia–Lacey line
Book a visit
Pick a day for the van
Three short steps: the machine, a day and an arrival window, then the address. The shop rings back to confirm, and the visit fee is quoted on that call.
- Pick the day and the window that suit you
- A call from the shop to confirm, no texts
- One written figure after testing, nothing started without your yes
- Visit fee folded into any repair you approve
Beyond Thermador
Every machine in the house
Thermador kitchens age as a set: Star burner igniters that click without lighting usually have a fouled or cracked electrode, a weak spark module or a clogged simmer valve, Sapphire dishwashers throw E15 after a spray-arm splash, and Freedom columns chime on warm afternoons. One visit can often cover two or three pieces in Cooper Point, Steamboat Island and West Bay Drive homes. Book online with your preferred date and time window; dispatch rings back.
Thermador in the Olympia package kitchen
Thermador sells its appliances as a set, and that is how we meet them: a whole kitchen installed at once in a new Cooper Point build around 2012, a Steamboat Island house finished in 2016, or a West Bay Drive remodel where the owners wanted the columns to disappear into walnut panels. A decade later, the pieces age together. The Star burner igniters start to click without lighting, the Sapphire dishwasher throws E15 after a spray-arm splash, the Freedom column chimes an alarm on a warm afternoon, and the steam oven complains about descaling on well water. Because the appliances are related, one visit can often address two or three of them.
Our shop is independent, based on Woodland Square Loop where Olympia hands off to Lacey, and we have no dealer or service agreement with Thermador. Every job opens with the diagnostic visit, whose fee you hear when booking by phone: a technician metering the appliance, the component that failed identified for you, and a repair total written out before any decision. Proceeding means the visit fee is counted toward that total; declining means the visit fee is your total, full stop, and the finding is still yours. Refrigeration columns that have warmed up go to the front of the day, and the rest of the kitchen is scheduled within the week.
Thermador appliances and how they fail
| Thermador piece | What goes wrong | Customary reason | Course of action |
|---|---|---|---|
| Pro Grand or Pro Harmony range, Star burners | Burner clicks and will not light, or the ExtraLow simmer flame goes out | Igniter electrode fouled or cracked, spark module weak, or the simmer valve clogged after a boilover | Clean or replace electrodes, test module output, clear or replace the simmer valve, set flame on propane |
| Pro range oven | Oven slow, uneven, or an error such as E115 or E118 on the display | Oven thermistor out of range, a bake or convection element open, or the door lock circuit failing | Meter thermistor and elements, test the lock, replace by serial-specific part number |
| Freedom refrigeration column | Alarm chime, temperature climbing, frost inside the freezer column | Evaporator fan or defrost circuit failure; condenser above the unit packed with dust; door not sealing behind a heavy panel | Clear the condenser, meter fan and defrost parts, adjust the hinge so the panel door seals |
| Freedom refrigerator with ice maker | No ice or slushy cubes; water pooling under the cubes | Fill valve constricted by iron on well supplies, or a fill tube heater failed | Replace the valve, thaw and re-heat the fill tube, verify the ice maker module cycles |
| Sapphire, Emerald or Topaz dishwasher | E15 stops the cycle; E24 with water over the filter; dishes wet | Water in the base pan from a seal or splash; drain blocked or pump weak; heater or its relay failed | Trace and repair the leak, clear the drain path, meter heater and pump, replace as tests indicate |
| Steam and convection oven | Descale prompt will not clear, steam weak, error shown | Scale in the boiler from hard water, a water-level sensor fouled, or the pump failing | Run a proper descale, clean the sensor, replace the pump or boiler parts if flow does not return |
Thermador error codes we read most
| Error shown | What it stands for | Resolution |
|---|---|---|
| E15 (dishwasher) | The base pan has filled enough to lift the flood switch; in most cases a leak at a seal or hose, occasionally a splash past the door from a mispositioned rack | Find the leak with the outer door off, repair it, dry the pan, reset and run a test |
| E24 (dishwasher) | The dishwasher could not drain; usually a filter or hose blockage, a stuck check valve or a disposer connection never opened | Clear the filter and hose, check the valve and disposer inlet, test drain pump flow |
| E22 (dishwasher) | Standing water remains in the sump after draining; the filter is dirty or the pump is weakening | Scrub filter and sump, put a meter on the pump, renew it if flow is poor |
| E011 (oven) | A key on the control panel is registering as held down; moisture behind the glass or a failing touch panel is the usual cause | Dry and reseat the panel, replace the touch control if the fault stays |
| E118 (oven) | In most cases the door lock did not reach its expected position, commonly after self-clean; a lock motor or switch is the likely part | Cycle and test the lock motor and switches, replace the lock assembly |
Thermador on wells, on propane and behind panels
Water and fuel shape Thermador failures around here. Steam ovens and Sapphire dishwashers on private wells north of the city line, out on Cooper Point, Steamboat Island and Mud Bay, see the iron and hardness of glacial-till groundwater, and scale builds in the boiler and on the dishwasher heater until an error stops the cycle. Inside Olympia the water is gentler but still leaves a film. Propane on the peninsula means a Pro range's Star burners must be set for LP, and a yellow, lifting flame or a simmer that will not hold tells us the setup needs a manometer. Salt air on the waterfront corrodes the condenser fins above a Freedom column years before an inland unit would need attention.
Thermador parts are tied to serial ranges, and the same model number can hide two or three versions of a board, a lock or a valve, so we ask for the serial plate when booking and order against it. Igniters, thermistors, dishwasher seals and pumps often travel with us; a board or a column part gets ordered and goes in on a return trip costing nothing beyond the written total. The invoice is printed with a warranty period for the part and for the work. For waterfront second homes and Port condos, approval can arrive by phone or email with the invoice going out by email, and any gate or dock code is deleted the day the job closes. Where Thermador's own coverage still applies, we tell you before spending your money.
Thermador questions
Are you connected to Thermador or its dealers?
No. We are an independent Olympia repair shop with no agreement with Thermador, its dealers or its parent company. That independence means we check whether your appliance is still inside the maker's coverage before any work and tell you plainly if that route would serve you better than paying us.
My Thermador Star burner clicks but will not light. What is the cause?
Usually the igniter electrode is dirty, wet or cracked, so the spark cannot reach the gas, or the burner ports are clogged from a boilover. Occasionally the spark module has weakened. Each electrode gets cleaned and tested, the ports checked, and the module replaced only if it fails its output test.
Do you service Thermador Freedom columns behind cabinet panels?
Yes, and most of the Freedom columns we see in Cooper Point and West Bay kitchens are paneled. We remove the panel where needed, protect the flooring, and re-hang and adjust the door afterward so it seals. Many alarm calls on paneled columns come down to a hinge that has dropped under the panel's weight.
Is E15 on my Thermador dishwasher a serious problem?
It means the base pan has taken on water, and the machine stops itself to prevent a flood, which is the safety system working. The cause is a leak somewhere, often a sump seal or a splash past the door. We locate it, repair it and dry the pan. Ignoring it leads to a wet floor and sometimes a damaged cabinet.
How do you make sure the part you bring fits my Thermador?
By working from the serial number. Thermador revised boards, locks, valves and igniters across serial ranges within a single model, so the serial decides the part. Send a photo of the plate when you book. Common items ride with us; anything ordered to your serial goes in on a follow-up visit without adding to your cost.
Other built-in brands
Where the built-ins are
How a visit runs
Four stages, none skipped
The price goes on paper before a screw comes out.
- 01
Tell us what it is doing
Ring or use the form; a phone photo of the display or the model sticker saves a step. The shop calls you back to set an arrival window, and once more as the van pulls off Woodland Square Loop.
- 02
Readings first, opinions second
The technician tests the suspect part with instruments, tells you in plain words what gave out, and writes the repair down as a single price. The visit fee is already inside that number.
- 03
Most parts ride in the van
Fill valves, defrost heaters, igniters, drum rollers, drain pumps, relays — the things well water, salt air and winter outages wear out on this shore of the inlet. If the part has to come in by order, the return trip is on us.
- 04
A test run, then the invoice
You see a full cycle run start to finish, the kick panels and floor go back the way we found them, and the warranty term is typed onto the invoice.
Thermador repair in Olympia: one figure, in writing.
Tell us over the phone or book a day online. A technician tests the machine and writes the repair down as one price with the visit fee folded in; your invoice spells out the warranty term.