The first is $99: a technician with instruments at the machine, and a real answer instead of a guess over the phone.
Weekdays 7:30–5:30 · Saturday 9–1 · closed Sunday · Woodland Square Loop, at the Olympia–Lacey line
The first time is on the doorstep: $99, whether that doorstep is on Harrison Ave or at the top of a gravel drive above Summit Lake. It buys the technician, the drive and an actual measurement — amp clamp on the compressor, probe thermometer in the fresh-food section, pressure gauge on a propane line — in place of a telephone guess. The second time comes a few minutes later, once the broken part has been identified: the price of the repair, written on the work order, the $99 already folded in. You read it and say yes or no. After that, nothing about money changes. The bill does not creep at the end, no one is timing the job, and the code you read us on the phone only affects which parts come along, never what the visit costs.
Which part gave out. A defrost heater, a lid switch, a drain pump and a compressor inside the sealed system are four jobs of four very different sizes. Most visits land on one obvious part; in the rare case where two things could be to blame, you hear about both before agreeing to anything.
How the machine is installed. A Sub-Zero column behind cabinet fronts on Cooper Point, a stacked washer-dryer in a West Bay condo closet, a Bosch behind an integrated door in South Capitol, a range sharing a propane line with the garage heater on Black Lake — each takes longer to open up and put back neatly. That time is built into the price, never billed as an extra.
What never touches it. The distance, the road surface, a Saturday booking, the gate, a return trip, the rain. When a machine is past saving, you hear it on the spot — $99 pays for the trip and the advice rides along.
Into the repair price. The invoice carries one total, not two lines. The $99 only stands by itself when you choose not to fix the machine — then it is everything you owe, and the diagnosis is yours to use however you like.
We can say whether it sounds minor or major. An actual price, no. A dishwasher that will not empty could be a clogged pump, a burned-out pump or a failed control board — three different repairs at three different prices. Testing comes first; the pen comes out afterward.
The price you approved does not change. We order it, come back when it arrives and finish the job; the second trip is our cost.
No. Within about half an hour of Woodland Square Loop the invoice carries no mileage, no gravel-road line, no gate line and no Saturday premium.
Once the machine has run through a full cycle in front of you — by card, cash or check. Landlords and managers who are elsewhere pay from the invoice we email.
Tell us over the phone. For $99 a technician tests the machine and writes the repair down as one price with that $99 folded in, and the invoice carries the warranty term in print.