How it works

You hear about money twice, and never after the job.

The first time is on the doorstep: the visit fee you heard when booking, whether that doorstep is on Harrison Ave or up a gravel drive above Summit Lake. It covers the technician, the trip and a real measurement — amp clamp on the compressor, probe thermometer in the fresh-food section, pressure gauge on a propane line — instead of a guess over the phone. The second time comes a few minutes later, after the broken part has been identified: the price of the repair, written on the work order, the visit fee already folded in. You read it and say yes or no. After that, nothing about money changes. The bill does not creep at the end, no one is timing the job, and the code you read us on the phone only affects which parts come along, never what the visit costs.

  • One visit fee brings a technician with instruments to any address inside the half-hour ring
  • The repair price is written down before a single panel comes off
  • Go ahead, and that visit fee is absorbed by the repair price
  • Decline, and the visit fee settles it — the answer goes with you
  • This site lists no repair prices; each one comes after the testing
  • An ordered part means a second trip at no change to the price you approved
  • Nothing on the invoice for mileage, gates, gravel or Saturdays

What sets the repair price

Which part gave out. A defrost heater, a lid switch, a drain pump and a compressor inside the sealed system are four jobs of four very different sizes. Most visits land on one obvious part; in the rare case where two things could be to blame, you hear about both before agreeing to anything.

How the machine is installed. A Sub-Zero column behind cabinet fronts on Cooper Point, a stacked washer-dryer in a West Bay condo closet, a Bosch behind an integrated door in South Capitol, a range sharing a propane line with the garage heater on Black Lake — each takes longer to open up and put back neatly. That time is built into the price, never billed as an extra.

What never touches it. The distance, the road surface, a Saturday booking, the gate, a return trip, the rain. When a machine is past saving, you hear it on the spot — the visit fee pays for the trip and the advice rides along.

Warranty in print. Every invoice states how long the repair is covered. Should that same fault reappear during the term, we come back and put it right without a further bill.

Questions about paying

Once I approve the repair, what becomes of the visit fee?

Into the repair price. The invoice carries one total, not two lines. The visit fee only stands by itself when you decline the repair — then it is everything you owe, and the diagnosis goes with you to use as you see fit.

Can you quote me over the phone?

We can say whether it sounds minor or major. An actual price, no. A dishwasher that will not empty could be a clogged pump, a burned-out pump or a failed control board — three different repairs at three different prices. Testing comes first; the pen comes out afterward.

What if you need to order the part?

The price you approved does not change. We order it, come back when it arrives and finish the job; the second trip is our cost.

Is Delphi or Summit Lake quoted differently from Harrison Ave?

No. Within about half an hour of Woodland Square Loop the invoice carries no mileage, no gravel-road line, no gate line and no Saturday premium.

When and how do I pay?

Once the machine has run through a full cycle in front of you — by card, cash or check. Landlords and managers who are elsewhere pay from the invoice we email.