In the van
Dishwashers, refrigerators and freezers, dryers, washers, ovens with their ranges and cooktops, and the ice-making module tucked inside the fridge.
Weekdays 7:30–5:30 · Saturday 9–1 · closed Sunday · Woodland Square Loop, at the Olympia–Lacey line
There is a limit to how many spare parts fit in a van and a limit to how many machines one person can know by ear. Six is where the two lines cross. Because the list ends there, the shelves hold actual components for that half-dozen: fill valves, drain pumps, defrost heaters, igniters, drum rollers, door latches, control relays, and replacements for the terminals that salt air corrodes along Eld Inlet and West Bay — which is why most visits between Cooper Point and the Eastside are finished on the first trip. Every page below walks through what the caller describes, what the culprit tends to be in a 1920s South Capitol basement or a Steamboat Island house on a well, and what the technician does between the knock and the test cycle. Money works the same way on all six: $99 for the visit and a straight answer, the repair written as one price before a panel moves, and that $99 folded into the price if you go ahead.
Wine fridges, microwaves, ice machines that sit on or under a counter, water heaters, garbage disposals, well softeners and iron filters, galley units on the boats at Swantown, commercial kitchen gear. Mention what you have when you phone; if it falls outside the six you will know before anyone drives out.
West Olympia, downtown with the Capitol, and the Eastside each have a separate page for every appliance, because a Craftsman basement on Puget St, a condo above the marina on West Bay Dr and a 1980s rambler near Yauger Park do not break in the same ways.
Samsung, LG, Whirlpool, GE, Bosch, KitchenAid, Frigidaire and Maytag are covered under Brands; the letters and numbers on the display are decoded under Error codes; Sub-Zero columns and Wolf ranges have a corner of their own under Built-in.
The price goes on paper before a screw comes out.
Ring or use the form; a phone photo of the display or the model sticker saves a step. We ring back with an arrival window and text again as the van pulls off Woodland Square Loop.
The technician tests the suspect part with instruments, tells you in plain words what gave out, and writes the repair down as a single price. Your $99 is already inside that number.
Fill valves, defrost heaters, igniters, drum rollers, drain pumps, relays — the things well water, salt air and PSE outages wear out on this shore of the inlet. If we have to order something, the second trip is ours to make, not yours to pay for.
You watch the machine finish a whole cycle, the kick panels and the floor go back the way they were, and the warranty term is typed onto the invoice.
Tell us over the phone. For $99 a technician tests the machine and writes the repair down as one price with that $99 folded in, and the invoice carries the warranty term in print.
