FAQ · fourteen answers · West Olympia
What callers want to know before saying yes.
Wells, windstorms, propane, the letters on the display, the gate at the bottom of the drive, the tenant, the warranty.
- 14 straight answers
- ON PAPER one written figure after testing; say yes and the visit fee is already inside it
- LACEY LINE van kept on Woodland Square Loop, a minute off I-5 · nothing added for the drive
Open 8–7, Mon to Sat · Sundays off · same-day visits often open, the shop confirms by phone · Woodland Square Loop, at the Olympia–Lacey line
Book a visit
Pick a day for the van
Three short steps: the machine, a day and an arrival window, then the address. The shop rings back to confirm, and the visit fee is quoted on that call.
- Pick the day and the window that suit you
- A call from the shop to confirm, no texts
- One written figure after testing, nothing started without your yes
- Visit fee folded into any repair you approve
Fourteen questions from around the inlet.
What is the visit fee for?
It pays for someone to come out with test equipment, explain in plain terms which part failed, and write the repair down as one price. The amount is named when you book. Approve the fix and that fee is counted within its price. Walk away and the fee settles the whole visit — and you leave with a real answer, not a guess.
How soon can you be here?
A refrigerator losing cold jumps the queue; ring by noon and there is usually room for it the same afternoon. Everything else is scheduled within a few days, frequently the following morning. The Eastside, downtown, South Capitol and West Bay are the quickest runs from the van.
Do you want the code from the display before you come?
Yes. Samsung 4C, LG OE, Bosch E24, GE F7 — each one tells us which parts to load. Take a phone photo of the display and one of the model sticker and send them with the form or by email.
Our water comes from a well. Does that change anything?
Quite a bit. Iron and hardness crust dishwasher heating elements, choke the fill valve on an ice maker and stain a washer drum orange; a softener left without salt makes itself known at the dishwasher before the sink. We replace what has failed and tell you straight whether the treatment is keeping up.
The refrigerator has not run since the outage. Is it dead?
Probably not. Once the power comes back, the compressor attempts a restart against pressure and trips its overload; a control board may have lost a relay; a GFCI in the garage or the boathouse may have opened. Testing tells which. In most cases the answer is a component, not a replacement refrigerator.
Our range runs on propane and the flame is yellow.
Nearly always a small job — the wrong orifices, a regulator past its prime, or a natural-gas-to-propane conversion somebody never finished. A yellow, sooty flame deserves a call before it blackens the pans and the cabinet fronts.
We are up a long gravel driveway behind a gate.
Type the gate code, or turn-by-turn directions, into the form or an email, and the technician leaves with it in hand. Gravel, gates and docks do not appear on the invoice.
I rent the place. Who says yes to the repair?
Whoever owns or manages the property, by phone or email. You unlock the door, the technician emails over a photo and the price, the owner replies yes, and the job proceeds. Invoice and warranty term go to the owner’s email.
Are you tied to Samsung, LG or Sub-Zero?
No. This is an independent shop on Woodland Square Loop, at the Olympia–Lacey line, and we say so plainly. All brands are handled alike: testing, one price in writing, a printed warranty. Should the maker’s own warranty still be in force on your machine, we tell you before you spend anything.
What do you not take on?
Microwaves, wine fridges, water heaters, garbage disposals, stand-alone ice machines, well softeners, iron filters, boat galley equipment and commercial kitchens. The six we do take: dishwasher, washer, dryer, refrigerator with its freezer, oven-range-cooktop, and any ice maker inside the fridge — panel-ready and built-in makes included.
And if the part is not in the van?
Then it gets ordered and we return to finish; that second visit is on our tab, and the price you agreed to stays exactly where it was.
What is covered afterward?
The repair we did, for the period typed on your invoice. If the same problem comes back inside that period, we return and put it right at no charge.
Will you say when a machine is not worth saving?
Yes, on the spot. Nobody here sells new appliances, so no one benefits from steering you toward one, and no one benefits from patching a machine that is done. The diagnostic fee pays for the visit; the honest opinion is included.
How is the bill settled?
Card, check or cash, once the test cycle is done. Nothing is paid in advance and the phone call costs nothing. Owners living elsewhere settle from the emailed invoice.
Display flashing a code, or a refrigerator gone silent?
Tell us over the phone or book a day online. A technician tests the machine and writes the repair down as one price with the visit fee folded in; your invoice spells out the warranty term.