About · an independent shop at the Lacey line
A shop named for the water Olympia looks out on.
Budd Inlet is the last finger of Puget Sound, and downtown Olympia sits at its foot; the shop works from Woodland Square Loop at the Olympia–Lacey line, a minute off I-5, out of a van loaded for what wells, propane tanks and windstorm outages do to appliances.
- 98503 Woodland Square Loop, a minute off I-5
- SIX appliances, and five built-in makers
- MON–SAT 8 AM to 7 PM, Sunday closed
Open 8–7, Mon to Sat · Sundays off · same-day visits often open, the shop confirms by phone · Woodland Square Loop, at the Olympia–Lacey line
Book a visit
Pick a day for the van
Three short steps: the machine, a day and an arrival window, then the address. The shop rings back to confirm, and the visit fee is quoted on that call.
- Pick the day and the window that suit you
- A call from the shop to confirm, no texts
- One written figure after testing, nothing started without your yes
- Visit fee folded into any repair you approve
Small crew, six appliances, one inlet.
Point at the water in Olympia and you are pointing at Budd Inlet — Percival Landing, the Port cranes, Swantown marina, the old houses on the West Bay bluff. It went on the side of the van because it draws the map for us: the west shore where the day starts, downtown and the Capitol across the water, the Eastside and South Capitol behind them, and out along US-101 the smaller inlets and lakes — Eld, Totten, Mud Bay, Summit Lake, Black Lake — that close the half-hour circle.
What breaks here depends on what comes out of the tap and what feeds the burner. Inside the city the water is McAllister and Allison Springs groundwater and the drains run to LOTT; cross the city line and it is a private well in glacial gravel, a septic field and a propane tank, so the technician already expects crusted dishwasher elements, orange-ringed drums, fill valves down to a dribble and ranges burning yellow on the wrong orifices. Then a November windstorm knocks the power out overnight and by breakfast the phone is full of refrigerators that never came back. Over the 4th Ave bridge the problems are older: Craftsman basements, steep stairs, two-prong outlets and a second refrigerator in the cellar that has hummed since the Carter years. The van is packed with that list in mind.
A visit, start to finish
Phone or form, ideally with the code from the display. You get a window for the arrival, then a call as the van leaves Woodland Square Loop. At the machine, instruments come out before opinions do. Whatever has failed gets an ordinary name — a scale-choked fill valve, a burned-out defrost heater, a flat-spotted drum roller — and the repair goes on the work order as a single price, the visit fee already counted in it. Yes, and in most cases the part is already in the van, with a full test cycle run before we pack up. No, and the bill stops at the visit fee; you keep the answer. Whichever answer you give, the floor is left clean and the kick panels straight when we leave.
What we turn away
Microwaves, garbage disposals, wine fridges, iron filters and softeners, water heaters, stand-alone ice machines, galley units on boats, commercial kitchens. Name the appliance when you ring; anything outside the six gets a polite no over the phone instead of a wasted visit. The six that remain — washer, dryer, dishwasher, refrigerator and freezer, the oven with its range and cooktop, and the ice-making module inside the fridge — plus the Sub-Zero, Miele, Viking, Thermador and Wolf machines built into the waterfront kitchens, get all our training time and all the shelf space in the van.
Landlords, cabins and gate codes
Evergreen keeps the west side full of student rentals, the lakes fill with cabins, and most roads past Mud Bay end at a gate. So the owner in Seattle or Portland says yes by phone or email while a tenant or a neighbor lets us in, the invoice and its warranty term travel by email, and the gate code is kept in the job file only until the ticket closes.
In the van
Six appliances, known inside out
How a visit runs
Four stages, none skipped
The price goes on paper before a screw comes out.
- 01
Tell us what it is doing
Ring or use the form; a phone photo of the display or the model sticker saves a step. The shop calls you back to set an arrival window, and once more as the van pulls off Woodland Square Loop.
- 02
Readings first, opinions second
The technician tests the suspect part with instruments, tells you in plain words what gave out, and writes the repair down as a single price. The visit fee is already inside that number.
- 03
Most parts ride in the van
Fill valves, defrost heaters, igniters, drum rollers, drain pumps, relays — the things well water, salt air and winter outages wear out on this shore of the inlet. If the part has to come in by order, the return trip is on us.
- 04
A test run, then the invoice
You see a full cycle run start to finish, the kick panels and floor go back the way we found them, and the warranty term is typed onto the invoice.
Display flashing a code, or a refrigerator gone silent?
Tell us over the phone or book a day online. A technician tests the machine and writes the repair down as one price with the visit fee folded in; your invoice spells out the warranty term.